TERMS & CONDITIONS.
Please note quotes are valid for 30 Days.
Upon accepting a Quote, $500 +GST is payable as a non-refundable, non-transferable booking fee. By payment of the $500 +GST the Client hereby unconditionally accepts the terms and conditions listed. This fee is non-refundable or transferable under any circumstance. Unfortunately we are unable to hold your date without a booking fee payment. The client agrees to make payments on time as per this agreement. Final payment of the balance of your invoice is due and payable 2 weeks prior to your event date. Event flowers will not be delivered unless final payment is made.
All items are hired unless otherwise stated. The Client is responsible for any items hired from Wallflower Studio. This may include but is not limited to sundry items, vases, candle holders, glassware and styling items. Damages, breakages and missing items may be invoiced to reclaim the value of such items.
Wallflower Studio reserves the right to photograph all arrangements upon installation for promotional material and/or Social Media use.
Wallflower Studio reserves the right to make floral substitutions in the event the flowers received are not of quality suitable for the event and we will use our best efforts to preserve the integrity of the proposed colour scheme and use equivalent flowers. Wallflower Studio reserves the right to substitute and/or implement design changes on the day of the event where logistical, safety or conditional issue arise. The responsibility remains with the client to seek permission on behalf of Wallflower Studio to complete any hanging, suspended or other uncommon floral installations at the event venue. Wallflower Studio will not be held responsible or liable for any instances where work cannot be completed due to a lack of permission or lack of safety at the venue. The client assumes all responsibility for the condition of the flowers, and other hired and purchased items, after delivery or pickup. The client understands that ‘Wallflower Studio’ employs other staff where appropriate to complete floral work to the highest standard.
In the unfortunate event that your event is cancelled, Wallflower Studio requires a minimum of 60 days notice in writing from the Client. Change of date of your event must be given in writing by the client a minimum of 60 days prior to the event. On cancellation of your event more than 60 days prior; the Client will receive a refund of the balance of monies paid, less the non-refundable $500 deposit amount and less any non-perishable items purchased on behalf of the Client for their event (such as vases, ribbons and other non perishable items), Events cancelled less that 30 days prior to the event will require payment of 50% of the total invoice. Events cancelled less than 14 days prior to the event will require payment in full.
In the event of cancellation as a result of fire, natural disaster, tragedy or other similar unforeseen circumstances, to the extent feasible, Wallflower Studio may refund the Client any amounts paid, minus fees and expenses (including costs of goods and professional time for design and other professional fees incurred).
There are no refunds for cancellations of individual items within 14 days of the event. Flowers for those items will be utilised to upgrade the arrangements purchased.
You agree and acknowledge that “Wallflower Studio” is not responsible or accountable for any personal injury, loss or negligence resulting from use of goods supplied to you, or on behalf of you.
“Wallflower Studio” reserves the right to change these Terms and Conditions without notice. Terms and Conditions published on this website will always be the latest version and will override any prior Terms and Conditions provided in any other form.
Wallflower Studio is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au